Perceptions of Conflict and Success in Information Systems Development Projects

Author(s): Daniel Robey, Larry A. Smith and Leo R. Vijayasarathy

Source: Journal of Management Information Systems, Vol. 10, No. 1 (Summer, 1993), pp. 123-139

Abstract:  Previous research on the development of information systems has focused on the conflicts among participants and the consequences of satisfactory resolution of those conflicts. In this paper, we test a model of conflict during system development [40,41]. As specified, the model proposed relationships among participation, influence, conflict, and conflict resolution. We extend the model to include project success as an outcome variable. A sample of 84 participants in 17 system development projects in 3 organizations was surveyed. Results support the portions of the model reported earlier [41], show astrong positive relationship between conflict resolution and project success, and show a modest positive relationship between participation and project success.

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